Service
Services
Cloud, data integration, ERP, BI, AI and open-systems development. We combine technologies across six areas to deliver the IT solution that fits your challenge.
Overview
One team for challenges that span domains
Renewing business systems, connecting applications, putting data to work, adopting generative AI—IT challenges rarely stop at a single product or technology.
Total Solution combines technical capabilities across six areas—cloud, data integration, ERP, BI, AI and open-systems development—to design the solution that best fits your business. You can bring us in at any phase, from planning and design through development, testing, operations and maintenance.
- Planning, requirements definition and product selection
- Design, development and testing
- Data migration and system integration
- Operations, maintenance and continuous improvement
Service areas
Six service areas
Select an area to see our services, the technologies we work with and how we deliver.
Cloud
Turn the power of the cloud into business results
We cover everything from implementing and customizing SaaS such as Salesforce and ServiceNow to building infrastructure on Google Cloud, AWS and Azure. We make the most of standard features and build only what you truly need, so your systems stay easy to maintain and ready to grow.
Our services
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Salesforce implementation & adoption
We support Sales Cloud, Service Cloud and Experience Cloud from requirements and configuration through data migration and user adoption.
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Salesforce custom development
We use Apex, Visualforce, Aura and Lightning Web Components to deliver requirements that standard features cannot meet.
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ServiceNow implementation & development
We handle everything from ITSM process design to building portals and Workspaces and automating workflows.
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Cloud infrastructure design & build
We design and build infrastructure on Google Cloud, AWS and Azure with availability and security in mind.
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Multi-cloud & system integration
We connect SaaS, cloud and on-premises systems so your business processes run without gaps.
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Operations & enhancements
After go-live, we keep handling user inquiries, configuration changes and regular version updates.
Technologies
How we deliver
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Assessment & requirements
We map your workflows and existing systems and define what the cloud should deliver.
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Design
We decide what standard features will cover and what needs customizing, then design the whole.
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Build & development
We configure, develop customizations and implement integrations with external systems.
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Testing & migration
We test against real business scenarios and migrate data to prepare for go-live.
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Adoption & support
We help users get started, set operating rules and keep improving after launch.
Data Integration
Connect siloed systems and data—flexibly
We connect systems scattered inside and outside your organization—from SaaS to core business systems and in-house databases—securely, and flexibly enough to adapt as your needs change. Whether it is an API-led integration platform on MuleSoft or GUI-based, no-code integration with DataSpider, we propose the approach that fits your requirements and how you operate.
Our services
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Integration strategy & architecture
We map out your overall integration architecture—including when to use real-time or batch—with future growth in mind.
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MuleSoft integration platforms
We build integration platforms based on API-led connectivity using Anypoint Platform and CloudHub.
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API design & development
From REST and SOAP API specifications through implementation and testing, we build APIs designed for reuse.
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Integration with DataSpider
With GUI-based development, we efficiently implement integrations between files, databases and cloud services.
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ETL & data migration
We design extract, transform and load processes and carry out reliable data migration when systems are renewed.
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SAP & core-system integration
We connect SAP and other core business systems with SaaS applications such as Salesforce.
Technologies
How we deliver
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Current-state survey
We identify the systems and data items involved, along with integration frequency and volume.
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Integration design
We choose integration patterns and architecture and define interface specifications.
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Development
We build APIs and integration flows, including error handling and retry logic.
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Integration testing
We test with the connected systems to verify data consistency and performance.
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Release & monitoring
After go-live, we monitor integrations and respond to errors and specification changes.
ERP
Dependable ERP, from implementation to maintenance
Our ERP work centers on implementing and developing mcframe for production, sales, purchasing and cost management, and extends to add-on development around SAP S/4HANA and interfaces with external systems. With a solid understanding of your operations, we help you strike the right balance between package standards and add-ons.
Our services
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mcframe implementation
We support production, sales, purchasing and cost management from requirements and configuration through testing and go-live.
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Add-on & customization development
Where the package standard falls short, we develop maintainable add-ons for your business requirements.
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SAP S/4HANA extensions
In environments built around S/4HANA, we design and develop surrounding systems and add-on functions.
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External interface development
We develop interfaces that connect your ERP with sales, accounting, logistics and other surrounding systems.
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Data migration
We plan and carry out the migration of master and transaction data from your existing systems.
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Maintenance & version upgrades
After go-live, we handle inquiries, enhancements and the changes that come with version upgrades.
Technologies
How we deliver
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Business requirements
We review current operations and issues and define what the ERP should cover.
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Fit & gap analysis
We check the fit with standard package features and decide where add-ons are needed.
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Design & development
We design and develop add-on functions and external interfaces.
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Scenario testing
We verify end-to-end processing along real business scenarios.
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Migration & go-live
We plan data migration and cutover carefully and support you through go-live.
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Operations & maintenance
We keep the system stable and improve it as your business changes.
Business Intelligence
Make data visible and guide your next move
We bring together data scattered across core systems, SaaS and Excel and build dashboards that support decisions both in management and on the front line. From KPI design to data modeling, report development and user adoption, we support you end to end.
Our services
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KPI design & requirements
We turn management issues and business goals into the metrics to track and clear definitions for each.
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BI tool selection
We help you choose among Power BI, Tableau, Looker Studio, mcframe COCKPIT and more to suit your goals and environment.
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Data connection & modeling
We bring scattered data together and structure it so that it is easy to aggregate and compare.
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Dashboard & report development
We build clear, easy-to-use dashboards that show what matters at a glance.
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mcframe COCKPIT implementation
We use mcframe COCKPIT to visualize core business data and set up an environment for analysis.
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Adoption & continuous improvement
Through user sessions and operating rules, we help a data-driven culture take root.
Technologies
How we deliver
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Goals & KPIs
We clarify who will use the dashboards and for which decisions, then define the metrics worth tracking.
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Data inventory & integration
We confirm where the data you need lives and how reliable it is, and shape it into a form ready for reporting.
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Prototype & review
We show you prototype screens early and refine them with feedback from the people who will use them.
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Launch
Once the figures have been verified, we publish the dashboards and set up access rights and data refresh.
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Adoption & improvement
We review how the dashboards are used and keep refining metrics and views so that data-driven decisions take root.
AI
Turn generative AI into business processes that work
To put generative AI and large language models (LLMs) to work in your business, we stay with you from defining the problem through proof of concept (PoC), integration into production systems and ongoing improvement. We propose the approach that fits your goal—from RAG that draws on your internal documents to AI agents that handle multi-step tasks on their own.
Our services
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Generative AI strategy
We review your operations to identify where AI can make a difference and what to tackle first.
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Proof of concept (PoC)
We prototype small and fast to verify practicality in terms of accuracy, impact and cost.
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RAG (retrieval-augmented generation)
We build AI assistants that search your documents and knowledge to answer questions—and can show the sources behind each answer.
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AI agent development
Using LangChain and similar frameworks, we develop agents that operate tools and carry out multi-step processes.
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Automation & system integration
We embed APIs such as Gemini, Claude and OpenAI into your systems and workflows to automate routine work.
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Production operations & improvement
We support stable operations, including answer-quality monitoring, prompt refinement and security measures.
Technologies
How we deliver
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Goals & problem framing
We learn which tasks and pain points you want AI to address, and agree with you on how results will be measured.
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Data review
We check where the documents and data the AI will draw on are kept and how current they are, and decide how to handle information that must stay in-house.
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Prototype & PoC
We try a small prototype on real business data and decide together, based on accuracy, impact and cost, whether to move ahead.
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Production build
We build it into your everyday systems with access control, logging and other safeguards in place.
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Run & improve
We monitor usage and answer quality and keep refining prompts and reference data.
Open Systems
Modern technology for systems built to adapt
Working mainly with Java/Spring Boot, Python and TypeScript, we design and build business systems and web applications from scratch. From containerization with Docker and Kubernetes to infrastructure as code with Terraform and CI/CD pipelines, we propose cloud-native architectures designed with both development and operations in mind.
Our services
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Business systems & web applications
From requirements and design through implementation and testing, we build custom systems tailored to your business.
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Back-end & API development
With Java/Spring Boot and Python, we build robust server-side systems that are easy to extend.
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Front-end development
With TypeScript and React or Vue, we implement interfaces that are easy to use and easy to maintain.
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Cloud-native infrastructure
We build container platforms with Docker and Kubernetes on AWS and Google Cloud.
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IaC & CI/CD
We codify infrastructure with Terraform and automate testing and deployment to speed up development.
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Legacy modernization
We review existing systems and move them onto a modern technology base through a phased migration plan.
Technologies
How we deliver
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Requirements definition
We organize functional and non-functional requirements and define the development scope.
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Design
We select the architecture and technology stack and carry out basic and detailed design.
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Development & testing
With CI/CD in place, we implement and test in short iterations.
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Environment & release
We build the production environment and release according to plan.
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Operations & improvement
From monitoring and incident response to new features, we keep improving the system.
Engagement
Engagement models
We combine the contract model and working style that best fit the scale, team structure and budget of your project.
Contract models
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Fixed scope
Fixed-scope development
With requirements, deliverables and deadlines clearly defined, we take responsibility for delivering the agreed deliverables, from design and development through testing.
- Projects with well-defined requirements
- When you prefer to order by deliverable
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Technical support
Technical support (time-and-materials)
Our engineers take part in your project under our own management, applying their expertise to design, development and operations. This is provided as a quasi-mandate (jun-inin) contract under Japanese law.
- Projects whose requirements are likely to evolve
- When you need specialist expertise for specific work
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Consulting & PoC
Consulting & PoC
Through planning, product selection and proof-of-concept work, we assess feasibility and impact before a full-scale rollout.
- When you are unsure about direction or product choice
- When you want to test new technologies such as generative AI
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Maintenance
Operations & maintenance
From user inquiries and incident response to enhancements and version upgrades, we keep your systems running reliably.
- When you want stronger support for existing systems
- When you want to keep improving continuously
Working styles
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On-site
We work at your site, collaborating closely with your stakeholders to drive the project forward.
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Remote
Using video meetings and chat tools, we support you efficiently wherever you are.
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Hybrid
We mix both to suit each phase—for example, meeting in person for requirements and key discussions while developing remotely.
Strengths
Why Total Solution
Four ways working with us makes a difference to how your project runs.
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One-stop
One team from planning to operations
The same team handles everything from requirements through development to post-launch operations and maintenance. Background and decisions carry over from one phase to the next, so you spend less time re-explaining and avoid misunderstandings.
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Flexible
Choose how we engage
We propose the model that fits your project, from fixed-scope development with committed deliverables to technical support provided under our own management. The mix of on-site, remote and hybrid work can be discussed phase by phase.
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Coverage
Consistent design across domains
Even when a project spans several domains, such as a SaaS rollout with data integration or ERP with BI, we design it from one consistent viewpoint, including the connections between systems.
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Speed & Integrity
The closeness of a small team
You talk directly with the people doing the work, so questions are answered and decisions are made quickly. We tell you early and candidly about technical difficulties and risks.
Contact
Questions about our services? Let's talk.
It's fine if you are not yet sure which area your challenge falls under. Tell us about your situation and ideas, and we'll propose the right support and the best way forward.